Q1. Can I return or exchange items?

A1. All orders are NCNR (non-cancellable non-returnable). 

Q2. What payment methods are available?

A2. We accept VISA, MASTER, American Express, and JCB.

Q3. What is the production lead time?

A3. Our production lead time is typically 2-3 weeks. Lead time may vary depending on quantity ordered, please contact our customer service for details or specific inquiries.

Q4. How long does shipping take?

A4. Typically, it requires 3-4 days to delivery from our factory in Japan to US/Canada, 5 days to Mexico.

Q5. Could you clarify your shipping policy? I'm wondering if there are any additional costs beyond the product price, like shipping fees or taxes?

A5. A flat US$30 shipping fee applies to orders under US$500. Enjoy free shipping on orders over $500. We also cover all taxes and associated costs related to your shipment.