FAQs

Q1. Can I return or exchange items?

A1. All orders are NCNR (non-cancellable non-returnable). 

 

Q2. What payment methods are available?

A2. We accept VISA, MASTER, American Express, and JCB.

 

Q3. What is the production lead time?

A3. Our production lead time is typically 2-3 weeks. Lead time may vary depending on quantity ordered, please contact our customer service for details or specific inquiries.

 

Q4.  How long does shipping take?

A4. Typically it requires 3-4 days to delivery from our factory in Japan to US/Canada, 5 days to Mexico.